Privacy Policy
1. Introduction
This policy explains how we handle personal data when you use kentunez.com, the artist dashboard, and related services. By using Kentunez, you consent to the practices described here.
2. Data we collect
You provide: name, email, phone, country, artist profile details, release files, artwork, metadata, payment information, support messages, and identity documents when required.
Collected automatically: device and browser information, usage logs, IP address, session data, and cookies.
From third parties: sign-in providers (e.g. Google), payment processors (M-Pesa, PayPal, card networks), and streaming platforms (aggregated analytics and royalty reports).
3. How we use data
- Run your account and deliver releases to stores
- Process subscriptions, royalties, and withdrawals
- Provide support and send service notices
- Improve security, prevent fraud, and meet legal obligations
- Send marketing only where you have opted in
5. Security
We use encryption in transit, access controls, and monitoring. No online system is 100% secure — keep your password strong and report suspicious access immediately.
6. Retention
- Account data: while active, plus up to 12 months after deletion request
- Release files: while live, plus up to 6 months after takedown
- Payment records: up to 7 years where required by law
- Support messages: up to 3 years
7. Your rights
Depending on your location, you may request access, correction, deletion, restriction, or portability of your data. Contact privacy@kentunez.com. We respond within 30 days and may verify your identity first.
8. Cookies
Essential cookies power login and security. Optional analytics cookies help us improve the product. Manage preferences on the Terms page or in your browser. Disabling essential cookies may limit functionality.
9. Children
Kentunez is not directed at children under 13. We do not knowingly collect data from children under 13. Users aged 13–17 need parental or guardian consent.
10. International transfers
Our cloud providers may process data outside your country. We use appropriate safeguards required by applicable law.
11. Partner accounts
Partner accounts follow the same security standards. We may additionally process organization details and access configuration needed for partner entitlements and support.
12. Changes
We may update this policy. Material changes are communicated at least 14 days before they take effect. Continued use means acceptance.
13. Contact
Privacy: privacy@kentunez.com
General support: support@kentunez.com
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