Takedown & Dispute Policy

1. Purpose

This policy explains how Kentunez handles requests to remove or restrict distributed music, including copyright claims, ownership disputes, and artist-requested takedowns.

2. Who can request a takedown

The artist or label account that submitted the release
A rights holder or authorized representative with proof of ownership
A DSP or distribution partner escalating a claim
Kentunez operations, when content violates our terms or fraud policy

3. Artist / label requested takedowns

Account holders may request removal of their own releases through the dashboard takedown flow or by contacting support. Once a takedown is requested, the release is flagged for operations review and partner / store removal steps.

We aim to acknowledge requests within 2 business days
Store-side removal timing depends on each DSP and delivery partner
Royalties already earned before removal remain subject to normal payout rules

4. Third-party copyright or ownership disputes

Send a written claim to support@kentunez.com including:

Your full name / company and contact email
The release title, artist name, and links if available
Description of the rights you claim
Evidence (registration, contracts, prior releases, ISRC ownership, etc.)
A statement that the information is accurate and submitted in good faith

While a credible dispute is under review, we may pause delivery, withhold further distribution, or request the submitting account to respond with counter-evidence.

5. DSP / partner escalations

If a store or delivery partner flags content, Kentunez operations will prioritize investigation, communicate with the submitting account where appropriate, and action removal or metadata correction according to partner requirements.

6. Outcomes

Remove — stop delivery and request store takedown
Correct — metadata / credits fix without full removal
Reject claim — if evidence is insufficient (claimant may pursue other legal routes)
Account action — warnings, suspension, or termination for repeated violations