Refund Policy

Transparent billing for artists and labels. Last updated June 2026.

Our approach Kentunez is a digital service that starts the moment you pay. Subscription fees are normally final. We still review genuine billing errors fairly and quickly.

1. Overview

When you subscribe, your dashboard, release queue, and distribution infrastructure activate immediately. Because the service is delivered digitally from day one, payments are generally non-refundable.

2. What your subscription covers

Distribution to 150+ stores (per your plan limits)
Dashboard access — releases, analytics, royalties, marketing tools
Metadata processing, quality control, and scheduling
Support based on your plan tier

3. Why payments are usually final

Once a release is submitted for delivery, store pipelines and platform costs are incurred. Your fee covers access and capacity — not only the actions you take in a given month.

4. Not eligible for refund

Not eligible

Change of mind after subscribing
Not using the platform or submitting releases
Dissatisfaction with streaming performance
Account suspension for policy violations
Cancelling before the billing period ends (access continues until period end)
Forgetting to cancel before renewal
Switching to another distributor mid-cycle
Release rejection by QC or a store
Store delivery delays outside Kentunez control

5. Eligible for review

We will review

Confirmed technical billing error on our platform
Duplicate charge for the same subscription cycle
Charge after a confirmed in-platform cancellation
Unauthorized payment with supporting evidence
Wrong plan charged due to a confirmed system error

Submit review requests within 48 hours of the charge. Include your account email, transaction ID, and a clear description of the issue.

6. How to request a review

Email support@kentunez.com with subject Billing Review Request, or use the contact form and select Payment & billing.

Include: registered email, M-Pesa / PayPal / card reference, and screenshots if available.

7. Review process

Acknowledgement within 24 business hours
Decision within 5 business days
Approved refunds return to the original payment method in 7–14 business days

8. Annual plans

Annual plans are billed upfront at a discounted rate. If you cancel early, access continues until the paid year ends. No pro-rated refund for unused months unless a confirmed billing error applies.

9. Chargebacks

Contact us before filing a bank chargeback. We can usually resolve genuine errors faster than a dispute. Accounts with fraudulent chargebacks may be suspended.

10. Royalties

Streaming royalties are your money and are separate from subscription fees. They are not withheld as part of refund disputes except where fraud is confirmed or law requires it.

11. Changes

We may update this policy. Material changes are communicated at least 14 days in advance by email or in-dashboard notice.

12. Contact

support@kentunez.com · Contact form
Response target: 48 business hours. Billing reviews: 5 business days.